Over the past month, we've rolled out several updates to streamline support and ordering workflows. Ticket management is now more intuitive, with smarter listing logic and dedicated staff profile views for assigned, watched, and closed tickets. Ordering has been improved with a setting to preselect product options and attributes, while optimised loading states enhance the speed of contact product listings.

Here are the full release notes:

• NEW: Ticket listing logic (get all vs assigned) depending on assigned functionalities

• NEW: "Assigned", "Watched" & "Closed" tickets view under each staff user profile

• NEW: Exclude departments from "take ticket" assignments with new limited setting

• NEW: Show client's default phone number on profile card

• NEW: Setting to preselect product options and attributes when placing an order

• NEW: Optimise loading state (reduce latency) of contact product listings

• NEW: Deprecate contract product onboarding screens to prevent blocking requests

• NEW: Make filters, sorters and quick search immediately available for contract listings

• NEW: 'Admin Access' boolean filter for staff users listing

• NEW: "More details" control to access cancellation request fields in different contexts

• NEW: Support for Hungarian (HU) locale

• FIX: Send test email flow breaking for certain object types

• FIX: Logic determining whether refund options should be shown during cancellation

• INTERNAL: Refactor ticket status handling to use status_code instead of status_id

• INTERNAL: Refine ticket inbox filters to simplify options based on user permissions

• INTERNAL: Refactor to retrieve cancellation request fields and values as a relation

• INTERNAL: Create a new shared component for displaying cancellation request fields

• INTERNAL: Refactor import types across several core objects

• INTERNAL: Sync Localazy translations