• This month's headline update is bulk actions for support tickets — a faster, simpler way to manage support at scale. Close, mark as spam, reassign staff, change status or department, or add notes across multiple tickets at once.

• Nicky payment gateway is now available on Upmind, for effortless crypto payment processing.

• We continued to improve login security, with optional pre-checkout email verification and configurable forced password resets.

• Finally, in-app help got an upgrade — support documentation now runs on a new API for quicker, more searchable answers.

Below are the full details of this month’s changes.

Billing & Invoicing

• NEW - Nicky payment gateway is now available!

• NEW - Custom due-date day (1–28) for consolidated invoices per client

• NEW - Unlocked regeneration of paid invoices, with a confirmation/warning

• NEW - Option to apply pro-rata modifications, without impacting existing invoices

• NEW - Paid (Clearing) status for invoices paid via specific offline provider(s)

• IMPROVEMENT - Warning shown when modifying a product that results in product options being removed

• IMPROVEMENT - Greatly improve payment log performance

• IMPROVEMENT - Use client's default address if no company is present on CN topups

• IMPROVEMENT - Recalculate manual consolidation amounts based on the exchange rate

• IMPROVEMENT - We now collect a document number for DLocal payments

Admin

• NEW - Bulk-updates for multiple client support tickets at once — close, mark as spam, change status or department, assign/unassign staff, or add a note or message

• NEW - Allow read-only staff to leave internal notes on tickets

• NEW - Optionally require clients to verify email (via 2FA modal) prior to checkout

• NEW - Force password reset option available (at a configurable interval), for clients and admins

• NEW - Setting to prevent change of country field, for client addresses

• NEW - View client and staff login attempts, including IP addresses

• IMPROVEMENT - Refactored client product search for quicker loading time

• IMPROVEMENT - Optimized contract product unique service identifier queries

• IMPROVEMENT - Surfaced the owner of delegated invoices within admin area lists, for easier management

• IMPROVEMENT - Cancelled and lapsed contract products are visually dimmed for easier identification

• IMPROVEMENT - Support documentation directly within the app is now powered by a new API for improved, more searchable knowledge documentation

• FIX - client notifications should always go to the default email set in the client account, for password reset, client verification, or password setup emails

Provisioning

• IMPROVEMENT - Provisioning settings group repositioned within admin settings

• FIX - Quantity of mailboxes not updating charge amount for TitanMail

• FIX - Provision functions not triggering from hooks

Cart 2.0

• NEW - Guest checkout - Customers can now complete a purchase without creating a full account, where the brand allows it. A "Continue as guest" option is offered on the sign-in / register screens whenever guest checkout is enabled on the brand and the basket contains only one-time products (recurring products still require a full account). Guests can optionally provide an email for the receipt, and can upgrade to a full account at any point — before or after placing the order — keeping their order history attached.

• NEW - Enforce email verification at checkout - Brands can now require unverified customers to confirm their email address before an order can be placed. When the setting is enabled, customers signing in with an unverified email are taken to a short verification step that accepts the 6-digit code from their inbox, with the option to resend the code or return to the basket and pick up later. Once verified, checkout continues as normal; if the setting is off, nothing changes for the customer.