Skip to main content

Ability to add additional emails for notifications

CRM

Many business clients have multiple departments handling different business functions (i.e. Owner of the business, the accounting dept, the IT dept). Many of these people need to receive notifications but currently there is only the ability to have notifications to one email account. Expecting that the owner of the company needs to forward emails to other departments to perform their duties is not realistic, especially with Corporate clients.

My feature request is have a NOTIFICATIONS section under Client > Settings (or wherever) that would allow the client to specify multiple email addresses and what notifications those email accounts will receive OR not to receive.

This is not just useful, it is absolutely needed.

Please excuse my funny little mockup below, I am not a graphic designer :)

Posted by Twilight I.T. Staff ·
Status: Completed2 comments

Log in to comment and vote

Comments2

  • Thomas Creasey

    •

    May 14

    This is so important. When you have a company who has a sales department, a technical department and an account department they sometimes want specific emails to go to specific departments. WHMCS has something to manage this. I am surprised Upmind doesn’t yet.

    I would love to see something implemented.

  • Twilight I.T. Staff

    •

    Nov 16, 2024

    This is becoming a serious issue for us, as all of our clients are businesses, and the CEO wants copies of everything, but the Accounting departments NEED to get a copy of invoices. PLEASE give this serious consideration, as all other platforms like WHMCS have the ability to add additional email addresses to receive invoices, support tickets, and whatever else. I am begging you to give this urgent consideration.