Active ticket session

Hi team,

One of the chat staff noticed that the scheduled ticket is not showing as an ‘Active Ticket’ from the client side. It will only show if they select to view all tickets. Could you help adjust the scheduled ticket as an active ticket as well? This will make sure that the client is aware and that we are waiting for their response, while we can keep following up if they’re not responding yet.

I attached one of the ticket examples also the screenshot for reference

DOT-OVL-753-27246