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Upmind Feature Requests

Hey {name|there}! 👋

Merging of duplicate tickets to consolidate information into a single support source. This will reduce confusion by preventing multiple CSAT surveys and clarify case status (open/closed) for customers when closing duplicates. If multiples tickets are in Upmind, staff can merge them into a single (master/parent) ticket for improved support response times.

Ticket Merging for 'Duplicate' Tickets

Joel Drane

Upmind

Ticket Merging for 'Duplicate' Tickets

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