Hi team!
We’d like to request a warning that recommends clients not to use email addresses based on their own domain (e.g., user@domain.com.au) when signing up or updating their contact details.
There are plenty of recurring issues where:
A domain is in the process of being transferred to us (e.g., http://bloomsbymia.com.au/), and the client’s email (info@bloomsbymia.com.au) becomes temporarily non-functional during the DNS propagation or hosting transition.
ex. https://admin.worldhost.group/admin/clients/52d137e0-8d24-103e-2161-c3495163789e/products/0d1639e2-37d4-3523-6e89-f64610589e57/96e02e51-36d4-29d0-98e0-c1429807875d/overview
As a result, client is not receiving critical account or billing/support emails, ticket updates.
In other cases, a domain expires and the associated email becomes unreachable, effectively locking the client out of their account and making recovery difficult.
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Suggested
Support System
10 months ago

Anna Naumenko
Get notified by email when there are changes.
Suggested
Support System
10 months ago

Anna Naumenko
Get notified by email when there are changes.