Getting Help from Upmind

If you're stuck or having questions, confusion, or any kind of help, Upmind is always available with its superior and dedicated team of support to help you.

Last updated 25 days ago

We try to make Upmind as user-friendly as possible, but you can also get help from us.

Click on Help

  1. In your admin area, click Help in the top right at any point to find suggested guides.

  2. If you need to raise a support ticket with us, you can also do this.

Open support ticket

  1. You can also reach tickets by clicking on your name on the bottom left > Manage My.Upmind > Support.

Manage My.Upmind > Support

Enabling remote assistance

If you raise a support ticket where you need help, by default, we cannot log into your brand or access any of your settings or data.

  1. Go to your account > Click ManageMy.Upmind.

Enable Remote Access

  1. You can enable remote assistance under the support settings. You can toggle this on at any time and set a time limit. We are not able to turn this on on your behalf.

Knowledge base

You can find the Upmind Knowledge Base under the Help menu. Scroll down slightly to access related guides, articles, and useful setup tips within our extensive knowledge base. Also, you can access the guide by visiting this link.

Knowledge Base