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Upmind Feature Requests

Hey {name|there}! 👋

It would be very nice to have the ability to connect to a third party SMS service so that when a high priority ticket comes in, a text message is sent to the agent on duty.Maybe setup a way to check a box to enable which agent(s) are on call at the time, so you can switch which agent(s) will receive the text messages easily. (Sort of like PagerDuty)

Ability to use a third party SMS provider to notify for high priority tickets

Twilight I.T. Staff

Upmind

Ability to use a third party SMS provider to notify for high priority tickets

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