Changelog

Upmind Feature Requests

Please be generous with your feature requests and upvote any that would be useful for you. We receive lots of requests and prioritise largely based on user demand.

Please note that if you post your name will display to other Upmind users.

Per-action Slack webhook URL (route different events to different Slack channels)

Currently the Slack webhook URL can only be configured at brand level (Settings → Automation → Notification Channels), so ALL Slack notifications — support tickets, new orders, paid invoices, client registrations, fraud alerts — post to a single Slack channel. Request: allow overriding the Slack webhook URL per automation action (or per action category), falling back to the brand-level default when not set. Use case: route ticket notifications to #support-tickets, order/invoice notifications to #orders, and fraud/provisioning alerts to #alerts. In Slack, each channel has its own incoming webhook URL, so this only requires exposing the existing webhook URL field (already present at brand level) on the automation action itself. This would make Slack notifications far more usable for any team that separates operational workflows into dedicated channels — which is standard practice in Slack.

Web Admins 3 days ago

Webhooks, Triggers & Notifications

Bulk Delete Users

Please add a bulk user deletion feature that allows administrators to remove multiple users at once based on selected criteria. Examples: Users with no active products Users with no invoices Users with no services Users inactive for a specified period Managing large numbers of non-customer or inactive users manually is time-consuming and inefficient.

EnspireFX Websites 13 days ago

CRM

Send "Customer Tag" to Openprovider for Multi-Brand ICANN Emails

The Use Case: Many of us manage multiple storefronts with different brands within Upmind. When registering domains via Openprovider, it is crucial that clients receive customized ICANN verification emails (with different sender emails, logos, and languages depending on the specific store they purchased from). Openprovider handles this beautifully on their end through their "Reseller Branding" feature. It triggers specific email templates by associating the domain registration with a specific "Customer Tag" (or Customer Handle) created in their system. The Issue: Currently, there isn't a way to configure Upmind to automatically send a specific Customer Tag to Openprovider when a new client registers a domain. Because this tag isn't passed through the API, all domains provisioned via Upmind fall under a single default brand in Openprovider. This causes brand confusion for the end-user (e.g., buying from Brand B, but receiving an ICANN email from Brand A). The Solution: Please add the ability to map or send a "Customer Tag" to Openprovider during provisioning. This could be implemented by: Allowing us to define a specific Openprovider Customer Tag at the Upmind "Brand" settings level. OR allowing us to map a custom Provisioning Field to the Openprovider Customer Tag in the module configuration. Ensuring domains are grouped under the correct customer tag in Openprovider would make Upmind an even more powerful tool for multi-brand agencies.

Geremias Daniel Rodriguez Santos about 2 months ago

Provisioning

Payment Gateway for Pakistani

We are a Pakistani digital agency using Upmind to manage hosting, billing, and client provisioning. Currently, none of the available payment gateways in Upmind support Pakistani-registered businesses natively. Gateways like Stripe and PayPal do not allow Pakistani merchants to receive payments, which means we cannot automate our billing and subscription flows the way Upmind is designed to work. We would like to request native integration with one or more of the following Pakistani payment gateways: • Safepay (getsafepay.pk) — the most developer-friendly Pakistani gateway with full API, subscription/recurring billing support, multi-currency, and Visa/Mastercard acceptance • XPay by PostEx — supports subscriptions, tokenization, and recurring billing • Bank Alfalah APG — widely used by Pakistani businesses with a full merchant API Pakistan has a growing digital economy with thousands of hosting resellers, agencies, and SaaS businesses that would benefit from this integration. Safepay, in particular, already has a WHMCS plugin, which shows demand exists in this exact market. Adding even one of these gateways would unlock Upmind's full automation potential for Pakistani businesses and open a significant untapped user base for the platform.

Ibrahim Aamir about 2 months ago

Billing and Invoicing

Sherweb

I had previously requested “Sherweb or Pax8”, and I see that it has been picked up and is now implemented, but I’m wondering if we can do the same for Sherweb. https://features.upmind.com/p/sherweb-or-pax8-integration Sherweb has a reseller API that calculates billable quantities for services for things like Microsoft 365 licenses, bitdefender, password managers, etc. https://developers.sherweb.com/api-details#api=service-provider-api

fyitec 3 months ago

Billing and Invoicing