Adding a pre-defined signature to the tickets.
It would enhance our service to have a pre-defined signature for each agent, set up in "My Profile," which would automatically be appended to replies from that agent when responding to specific tickets.
It would enhance our service to have a pre-defined signature for each agent, set up in "My Profile," which would automatically be appended to replies from that agent when responding to specific tickets.
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Comments2
Jerry Brooks
Dec 25, 2024
I believe this would benefit new people greatly.
Sara Hamilton
Oct 10, 2025
Hi Jerry,
This is now live on the platform.
Many thanks
Sara