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Please be generous with your feature requests and upvote any that would be useful for you. We receive lots of requests and prioritise largely based on user demand.Please note that if you post your name will display to other Upmind users.

Upmind Feature Requests

Hey {name|there}! 👋

Implement BOS functionality to automatically transition spam tickets into a closed state. This system will ensure that hooks are not triggered and tickets are closed when no other status is present. By default, the BOS will be enabled. Additionally, if the spam status is removed, the ticket will not automatically revert to an active status.

Automatic Closure of Spam Tickets

Vira