The send test email just pulls up the segment that was created to choose from. This should simply be a field that you can enter to send the test to, as you would never send a test message to a client, you would send it to yourself to verify the template looks good.
When you choose the contract product you want that email template to be rendered for, on the next screen it asks who you want to send the email to. And you can select a staff member to send the email to instead:
Twilight I.T. Staff
•
Aug 22, 2025
Well, then it is broken on my instance, as it does not do that unless I go directly into Settings > Email Templates. When I do it from Bulk notifications, I never even can get to the last screen you show in your last screenshot.
Twilight I.T. Staff
•
Aug 22, 2025
I will reopen the ticket that was just closed as “this is by design”.
Sara Hamilton
Team•
Oct 10, 2025
Hello,
Sorry to hear this is not working as expected. Can I confirm whether you have raised this with the support team, or just on here?
Many thanks
Sara
Twilight I.T. Staff
•
Oct 10, 2025
I did, but it got nowhere. I just want to simply send a test message to see how the formatting looks, I shouldn’t have to jump through hoops to just send a quick test. I just had to stop using your bulk email feature altogether as it doesn’t save time.
I feel like whomever is coming up with features is not thinking of UEX. Products like Upmind are supposed to save time for people like us who run hosting companies. Less clicks to get a process done.
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Comments5
Harry Lewis
Aug 22, 2025
When you choose the contract product you want that email template to be rendered for, on the next screen it asks who you want to send the email to. And you can select a staff member to send the email to instead:
Twilight I.T. Staff
Aug 22, 2025
Well, then it is broken on my instance, as it does not do that unless I go directly into Settings > Email Templates. When I do it from Bulk notifications, I never even can get to the last screen you show in your last screenshot.
Twilight I.T. Staff
Aug 22, 2025
I will reopen the ticket that was just closed as “this is by design”.
Sara Hamilton
Oct 10, 2025
Hello,
Sorry to hear this is not working as expected. Can I confirm whether you have raised this with the support team, or just on here?
Many thanks
Sara
Twilight I.T. Staff
Oct 10, 2025
I did, but it got nowhere. I just want to simply send a test message to see how the formatting looks, I shouldn’t have to jump through hoops to just send a quick test. I just had to stop using your bulk email feature altogether as it doesn’t save time.
I feel like whomever is coming up with features is not thinking of UEX. Products like Upmind are supposed to save time for people like us who run hosting companies. Less clicks to get a process done.