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Improved error messaging on mandatory checkout fields

Billing and Invoicing

I have made the billing address a required field for purchases, but many users get confused when the checkout button doesn’t work. Could you please add an error message that informs users to add their billing address before making a payment? Additionally, I have set email verification as the first step, but users are still able to complete purchases without verifying their emails. Could you check and fix this issue? Thanks!

Posted by Support Dept ·
Status: Completed1 comment

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Comments1

  • Isma

    Team•

    Apr 9, 2025

    Hi Ankit,

    We've now released the option to require company address details and other fields such as region. There's also a text to show clients to fill out the fields. You can find this setting under: Settings → Order Options → Misc.

    For your second question, while a client may be able to make a purchase, FraudMind could detect it as suspicious and mark the product or client for review, or even block it entirely. If you can share more details or a screenshot of the issue via a support ticket, we’ll be happy to investigate further for you.