Implement Intercom / LiveChat (LiveChat Settings)

Hi there,

In the settings I think we should have a specific area dedicated to different LiveChat tools. The reason being is currently we are having to use Google Tags for our Intercom connection and this completely ruins the personalisation side of what Intercom has to offer.

With how advance Intercom and a few other Live Chats are getting we should have a native connection which can grab our clients name and access information.

Simple things, like making a personalised message based on who’s logged in, or when the Ai agent is assisting we can have it take actions on the users account.

Additionally, when someone enters the dashboard there is no guidance, with Intercom you can actually create product tours etc, which would be awesome to create and be able to implement for our new customers and existing.

Under our main settings, have a section called “Live Chat”

Which has multiple different configurations.
- Intercom
- Live Chat
(Any other live chat tool)