Make notes editable on closed tickets

When a ticket is closed, the notes cannot be edited unless we reopen the ticket, which sends a notification to the client. Sometimes old tickets need updates and remain closed in order to link the tickets.

Feature Request
-
How Would You Use This in Upmind?
-
What problem does this solve for you?
-
Impact of not having this feature
-

Please authenticate to join the conversation.

Upvoters
Status

Suggested

Board

Support System

Date

Over 1 year ago

Author

TomiTsolov

Subscribe to post

Get notified by email when there are changes.