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Please be generous with your feature requests and upvote any that would be useful for you. We receive lots of requests and prioritise largely based on user demand.Please note that if you post your name will display to other Upmind users.

Upmind Feature Requests

Hey {name|there}! 👋

For ticket handling purposes, it is essential to be able to check the real name of a representative on Upmind so we can a) DM that staff member to ask questions, get status reports etc b) provide feedback/advice/education to reps At the moment, if a representative has an Upmind screen name that is completely different to their real name/Teams name, it is impossible to know who handled the ticket.

Representative Name Visibility

Kathleen Downey