More details on resent email logging
If we resend emails to clients using Logs>Email history
and the email sends correctly
it should show as a sent email when we view the original ticket the email came from, with a update timestamp or tag that it was a "resent" email
or a line of text that states "Email resent 2024.06.12 to client email" similar to how it shows ... set status to 'Awaiting Response' 7 minutes ago"

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Comments1
Samuel So
Jun 12, 2024
Please replace "Case" with "Ticket" when reading